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Hotelpronto Ltd. respect the importance of your privacy and in this policy, we will explain why we collect personal data, what this data will be used for and how you can amend the data which you have submitted.
To provide you
with the highest levels of service when you use our site
To process your
bookings and send you the confirmation email
For internal
analysis
To facilitate your
future bookings with us
To update you
of any changes to your travel plans
To keep you
informed of products or special offers that we think will be of
interest to you (if you do not wish to receive these, please email us at
customercare@hotelpronto.com.
· Name
· Email address
· Postal address
· Mobile telephone number
· Debit/credit card number and expiry date
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.
Our bank so they can process your payments
Our partners and suppliers have access to number of
bookings made but not personal details
We may be required to disclose your information if
required by any applicable law or regulation
To amend you personal details stored by Hotelpronto Ltd. please go to the section in Your Account entitled Amend my Details.
By placing an order with Hotelpronto Ltd. you are consenting to the collection and use of the information you provide solely for the purposes outlined above.
We may in future have to make changes to this privacy policy however the latest version will always be the one posted on Hotelpronto Ltd's website.
We use IP addresses to help diagnose problems with our
server and to analyse trends/administer the site/track user's movement for our internal
site traffic statistics.
We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by Hotelpronto Ltd.
If you have any questions about any part of this privacy
policy, please contact us on Tel: 0870 405 9455 or by email at
customercare@hotelpronto.com