These terms and conditions are the agreement between whoever shall use this site and HotelPronto Limited ("HP"). These terms and conditions set out the rights and obligations of all users and those of HP in relation to the services offered by this website.
Before you click on the confirm button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the Confirm button you are committing to be bound by these terms and conditions.
If you have any questions about these terms and conditions, please email us at customercare@hotelpronto.com
WE ACT ONLY AS BOOKING AGENT FOR THE ACCOMODATION PROVIDER. THE CONTRACT FOR HOTEL ACCOMODATION IS BETWEEN YOU AND THE ACCOMODATION PROVIDER. The site is available to you for making legitimate hotel bookings only - not for speculative, false or fraudulent bookings
You accept financial responsibility for all transactions made under your name. We will require payment in full at the time of booking
You accept to give us accurate information on all people travelling within your booking
You are over 18 years of age
Once you have hit the "Confirm" button and HP have sent you the booking confirmation, you will be entering in to a legally binding contract with the accommodation providerwith HP. At this point, you are authorising HP, as agent for the accommodation provider, to debit your credit or debit card for the total amount of the booking.
Once you arrive at the confirmation screen, we advise you to print this off for your records before your email confirmation comes through. Where in exceptional circumstances errors are found on The Website they will be corrected and The Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Company will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. HP needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date.
Your voucher will be emailed to you and must be printed off and presented when you check in at the hotel. Failure to do this may lead to the hotel refusing your booking. This email voucher is your proof that the hotel booking has been prepaid.
As stated above, payment must be made in full at the time of booking. Payment methods other than those mentioned on this site cannot be accepted for your booking. The total amount for your stay will be shown to you on the confirmation screen and printed on your email confirmation. Any extras which you decide to use during your stay at the hotel will be payable directly to the hotel. Should you see a published rate for the room during your stay which is lower than the price you paid on HP, please check with the hotel that all inclusions are the same as they are in the HP rate which are room, taxes, breakfast and local taxes (unless otherwise specified) and that there are no trade fairs or local festivals during the period of your stay. The client acknowledges that during these periods HP has no control over higher rates that hotels may charge.
HP uses secure technology when you provide us with your personal details and credit card information. The technology used is SSL (Secure Sockets Layer) which is encryption technology recognised worldwide so you can feel safe entering your details on HP.
To make any amendments to your
booking, please either do so online at our web site or contact us
by e-mail at customercare@hotelpronto.com. All amendment requests
must be received in writing and are subject to availability and
a £20 amendment fee.
If you need to change your
dates of travel, there may be other rates valid for the new dates
requested. If the hotel cannot accommodate your requested amendment,
your booking will automatically revert to its original status although
HP will always endeavour to offer a suitable alternative.
To cancel your booking online,
log in to the 'Your account' section of the HP web site. Click on
the 'View/Amend' link next to your booking. Click on the 'Cancel'
link. You will be shown a screen which summarises any cancellation
charges which may apply. If you wish to proceed with the cancellation,
click the "Confirm Cancellation" button. If you do not
wish to proceed at the point, click the "Undo" button.
Your cancellation will not be processed until you click the "Confirm
Cancellation" button. If this is the case and you do not arrive
at the hotel, your booking will be treated as a "No Show"
and your booking will be charged in full.
Once we have received your cancellation,
an email to confirm this will be sent to you automatically.
You can also cancel your booking by
contacting HP by email at
customercare@hotelpronto.com
quoting your HP booking reference. Any
cancellation may be subject to cancellation charges as laid out below.
All cancellations must be received either by submitting the cancellation online in the manner described above or in writing to HP. It is the customer's responsibility to ensure that all cancellation requests are correctly submitted.
Our cancellation policy is as follows (unless otherwise specified on your booking confirmation): -
24 hour cooling off period after confirmation - will apply to bookings made more than 72 hours in advance of your arrival at the hotel
Up to 72 hours before arrival - a cancellation charge equivalent to 25% of the total amount of the booking.
Within 72 hours of arrival - 100% of the total value of the booking will be charged.
If you are going to arrive after 17h00 at the hotel, it is advisable to call them (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, the whole booking will be cancelled and you will be charged 100% for the booking.
If the accommodation provider alters or cancels your booking, provided we are informed by it, we will inform you as soon as reasonably possible and will seek to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible. It may not always be possible for us to notify you of any change before your departure. In the event of a cancellation by the accommodation provider, we have no liability to you to make refunds or pay any compensation.
In the unlikely event of you being unsatisfied with your hotel, please discuss any issues directly with the hotel management. Should they not resolve your complaint, please contact our emergency number which is indicated on your hotel voucher. Should you still feel that the complaint has not been resolved, please put your complaint in writing with full details of the actions you have already taken and send it to us on customerservcices@hotelpronto.com within 7 days of your return.
Given that we only act as agents for the accommodation provider, we can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.:
(a)
(b)
Please click here to see our Privacy Policy
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such HP cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with HP or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. The client acknowledges that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. The client acknowledges that the availability and cost of the car parking is determined by the individual hotel. It is the responsibility of the Client to check the availability and cost of the car parking provided by each hotel. The contact details of each hotel which may be booked via this website are set out in this web site.
It is your responsibility when making a booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows:-
Single Room
- Contains one single bed. Suitable for
one person.
Twin Room
- Suitable for two people. Please note
that twin rooms are not always possible in US
Double Room
- Contains one double bed or two single
beds made up as a double. Suitable for two people. In the US and Canada,
a double room MAY contain two double beds and so can accommodate up to
4 people.
Double for sole use
- Contains two single beds or one
double bed. Suitable for one person
Triple Room
- Contains twin or double bed + extra
bed or 2 double beds. Most hotels do not have one full size bed for
each guest. Suitable for 3 people.
Quad Room
- Suitable for four people. Please note
that the room may not contain four single beds. Room may contain two
double beds.
Child Bed - often a roll away bed, suitable for a child under the age of 18 years.
Cot
- cradle or crib suitable for a child
under the age of 2 years.
Please be aware that room type and size will vary
from country to country.
All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.
HP reserve the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site, you are accepting the latest version available.
The copyright, trademarks and other intellectual property rights in and relating to this site are reserved to HP. The content or data found on this site may not be reproduced, sold, transferred or modified without the prior written consent of HP. You may not modify, copy, duplicate, display, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior consent of HP. You must further acknowledge that you must not use any of these intellectual property rights, except whilst making a booking as set out in these terms and conditions.
The usage of any device, routine or software which inhibits or interferes with the running of HP or any booking concluded upon it is prohibited. Any action which creates a load on HP or infrastructure which may be considered unreasonable or disproportionate is prohibited.
HP reserve the right to deny access to the site at any time as it may be affected by outside factors outside of our control.
These terms shall be deemed severable.
In the event that any provision is determined to be unenforceable
or invalid, such provision shall nonetheless be enforced to the
fullest extent permitted by applicable law and such determination
shall not effect the validity and enforceability of any remaining
provisions.